Legal

Privacy policy

Last updated: 21 April 2026

Introduction

Fylo Health ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform to book pharmacy services.

Information We Collect

Personal Information

  • Name and contact details (email, phone number, address)
  • NHS number (when provided)
  • Date of birth
  • Appointment and booking history

Health Information

  • Information you provide when booking healthcare services
  • Details about symptoms or health conditions (when relevant to the service)

Technical Information

  • IP address and device information
  • Browser type and version
  • Usage data and analytics

How We Use Your Information

  • To facilitate appointment bookings with pharmacies
  • To send appointment confirmations and reminders
  • To communicate important service updates
  • To improve our platform and user experience
  • To comply with legal and regulatory requirements
  • To prevent fraud and ensure platform security

Data Sharing

We share your information only when necessary:

  • With pharmacies where you book appointments (to provide the service)
  • With service providers who help us operate our platform (under strict confidentiality agreements)
  • When required by law or to protect legal rights
  • With your explicit consent

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest, and we regularly review our security practices.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking metadata (who, when, which pharmacy) may be retained to support complaints, clinical audit, or statutory obligations — the clinical record itself is held by the pharmacy that provided the consultation, not by Fylo Health.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Contact our privacy team