Accessibility

Accessibility statement

Last updated: 7 June 2026

Our Commitment

Fylo Health is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We believe that everyone should have equal access to healthcare services.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

Current status: Partially conformant pending further manual assistive technology checks, remediation of documented gaps, and named owner review.

Current Test Coverage

We run automated Playwright and axe checks for critical patient and operator journeys where browser automation is appropriate.

  • Landing page keyboard and mobile touch-target checks
  • Pharmacy QR entry route setup and live-action states
  • Patient check-in identity verification and failure messaging
  • Pharmacy First information page urgent-care signposting
  • Pharmacy dashboard staff login failure messaging
  • Super-admin login failure messaging

Automated checks do not replace manual screen-reader, keyboard-only, zoom, and clinical safety review. Known gaps are tracked in the internal accessibility and patient-safety UX gaps register.

Accessibility Features

Our platform includes the following accessibility features:

  • Keyboard navigation support for all interactive elements
  • Screen reader compatibility with ARIA labels and descriptions
  • High contrast text for improved readability
  • Clear and consistent navigation structure
  • Responsive design that works on various devices and screen sizes
  • Alt text for all meaningful images
  • Logical heading structure for content organisation
  • Form labels and error messages clearly associated with inputs
  • Focus indicators for keyboard navigation

Known Limitations

Despite our best efforts, some areas may still have accessibility issues:

  • Some interactive components may not be fully keyboard accessible
  • Third-party embedded content (maps, videos) may have limitations
  • Some colour contrast ratios may not meet WCAG AA standards
  • Complex forms may need additional screen reader guidance

We are actively working to address these limitations in future updates.

Assistive Technologies

Fylo Health is planned for testing with the following assistive technologies and interaction modes:

  • Screen readers including NVDA, JAWS, and VoiceOver
  • Keyboard-only navigation on patient and operator flows
  • Browser zoom up to 200%
  • Voice recognition software where relevant to the journey

Mobile Accessibility

Our platform is designed to be accessible on mobile devices, including:

  • Touch-friendly interface with adequate target sizes
  • Responsive design that adapts to different screen sizes
  • Compatibility with mobile screen readers (TalkBack, VoiceOver)
  • Support for mobile zoom and text resizing

Alternative Access

If you experience difficulty using our platform, we offer alternative ways to access our services:

  • Contact our support team by email or phone for assistance with bookings
  • Request information in alternative formats
  • Get help from a pharmacy directly to arrange appointments

Feedback and Contact

We welcome your feedback on the accessibility of Fylo Health. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Email: Contact our accessibility team

Subject line: Accessibility feedback

We aim to respond to accessibility feedback within 5 business days.

Continuous Improvement

Accessibility is an ongoing effort. We regularly:

  • Run automated accessibility checks on critical flows before controlled pilot changes are merged
  • Train our development team on accessibility best practices
  • Update our platform based on user feedback
  • Monitor changes to accessibility standards and guidelines
  • Prioritize accessibility in new feature development

Technical Specifications

Accessibility of Fylo Health relies on the following technologies:

  • HTML5
  • WAI-ARIA (Accessible Rich Internet Applications)
  • CSS3
  • JavaScript/React

These technologies are relied upon for conformance with the accessibility standards used.

Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you can contact the Equality and Human Rights Commission (EHRC) or the Equality Commission for Northern Ireland (ECNI), depending on where you live.