Legal
Cookie policy
Last updated: 21 April 2026
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences and improve your experience. Cookies cannot access other files on your device or harm your system.
How We Use Cookies
Fylo Health uses cookies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services and user experience
- Protect against fraud and enhance security
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the platform to function properly. They enable core features like account authentication and security.
Cannot be disabled - Required for platform functionality
Performance Cookies
These cookies help us understand how visitors interact with our platform by collecting anonymous usage data and analytics.
Examples: Google Analytics, usage statistics
Functionality Cookies
These cookies remember your choices and preferences to provide a more personalised experience.
Examples: Language preferences, display settings, saved searches
Targeting/Advertising Cookies
We may use these cookies to deliver relevant content and measure the effectiveness of campaigns.
These can be controlled through cookie preferences
Third-Party Cookies
Some cookies are set by third-party services that appear on our platform:
- Google Analytics: Helps us understand user behaviour and improve our service
- Map Services: Used for displaying pharmacy locations
- Authentication Services: For secure login functionality
These third parties have their own privacy policies and we have no control over their cookies.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
Browser Settings
Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Note: Blocking essential cookies may prevent you from using certain features of Fylo Health, including signing in to your account and booking appointments.
Cookie Retention
Different cookies stay on your device for different lengths of time:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain until they expire or you delete them manually
Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting a notice on our platform or sending you an email.
Questions?
If you have questions about our use of cookies, please contact us at:
Email: Contact our privacy team