Help centre
How can we help?
Quick answers to common questions. If you can't find what you need, our support team is one click away.
Getting started
How do I book an appointment?
Search for pharmacies in your area, select the service you need, choose an available time slot, and confirm your booking. You’ll receive a confirmation email with all the details.
Do I need to create an account?
Yes — an account lets you manage your bookings, view appointment history, and receive important updates about your healthcare appointments.
Services
What’s the difference between NHS and private services?
NHS services are free at the point of use and available to eligible patients. Private services have a fee and may offer additional options or shorter waiting times.
What services can I book?
NHS Pharmacy First consultations (sore throat, UTI, earache, sinusitis, impetigo, shingles, infected insect bites), NHS blood pressure checks, NHS flu vaccinations, and a wide range of private healthcare consultations.
Appointments
Can I cancel or reschedule my appointment?
Yes — manage your appointments from your dashboard. Please give at least 24 hours notice if you need to cancel or reschedule.
What should I bring to my appointment?
Bring photo ID and your NHS number if available. For some services, you may need existing prescriptions or medical records — check your appointment confirmation for specifics.
Still stuck?
Still need help?
Our support team is here to assist you with any questions or concerns.
Contact support