How Fylo works
From finding a service to booking your pharmacy visit
Fylo brings the practical parts of booking pharmacy care into one simple online journey. Here is what to expect from start to finish.
Four simple steps
Your booking journey
Choose a service
Browse NHS and private pharmacy services, with straightforward information to help you understand the available options.
Find a pharmacy
Search participating pharmacies and compare the appointment times available for your chosen service.
Answer a few questions
Share the details requested for your booking so the pharmacy has the information it needs before your visit.
Confirm your appointment
Select a suitable time, review your details and book. We will show your confirmation and send the relevant booking updates.
What happens next
At your appointment
The pharmacy team will confirm your details and explain what happens during your consultation. A qualified healthcare professional will assess you and decide whether the service or any treatment is clinically appropriate.
Questions about booking?
We are here to help
Read answers to common questions in the Fylo help centre or contact our support team if you need assistance with the website or an existing booking.
Fylo is not an emergency service. Call 999 in a life-threatening emergency, or use NHS 111 when you need urgent medical help that is not life-threatening.